YMCA Henley aims strives to provide the highest standards of service to all who use our services. We also know that sometimes things just don’t go according to plan. Should you have cause for complaint or would like to suggest an improvement you can Email our Operations Manager Cass on cass@ymcahenley.org.uk
Our Complaints Policy is HERE
We are registered with the Housing Ombudsman Service. If you live with us, you can contact the Housing Ombudsman Service who can offer support to residents making a complaint and considers complaints that have exhausted our complaints procedure. As a registered landlord, we comply with the Housing Ombudsman Complaint Handling Code which can be found HERE.
We have completed a self-assessment form which demonstrates our compliance with the code, which you can find below.
Our last Housing Ombudsman Complaints Handling Code Self-Assessment September 25/26
Our last Annual Complaints Performance and Service Improvement Report 25/26